FAQ

Kisseo makes it easy for you! First, select the greeting card you would like to send to your recipient. Next, personalize it with texts and photos (where applicable) and your own message inside. Then, enter your recipient's mailing address and pay for the card. Once your order is complete, we print and mail your card directly to your recipient.

We accept secure online payments by credit card via SSL (Secure Sockets Layer). You will receive a confirmation email once your payment is complete. You will also receive a confirmation email once your card has been mailed.

As a service to you, once you've entered your credit card details, we will save them in your account so you don't have to re-enter the information for each order. Spend more time designing your cards and less time paying for them!

Creating an account with Kisseo saves time and helps you keep track of everything!

There is no commitment and you receive numerous advantages:
- Your account is FREE
- Save your friends' addresses and birthdays so they're handy for next time
- View your card history - which cards you sent to whom and when
- Store your bank details securely, allowing you to order in just a few clicks

After your order is complete, you will receive an email confirmation containting your order information, including your order number. In case of a problem with your order, you may respond to that email to connect to our customer service department.

If you did not receive this email confirmation, please check your spam folder. You may also contact us at [email protected]. If you do not know your order number, please indicate the email address you used when placing your order.

Kisseo lets you order a greeting card that's personalized for your recipient. Depending on the card, you can change the photo, the text, and always the message inside. But remember: once you have ordered the card, it's not possible to change it. Please verify that everything is correct before ordering - we will print exactly what you put on your card.

For cards with photos, here are some tips:
1. If the card photo is portrait (tall and skinny), use a portait photo. If the card photo is landscape (short and fat), use a landscape photo. If the photo you really want to use is not in the right proportions, it's best to crop it in an image editing program before uploading.
2. Choose a high-resolution photo.
3. Verify the preview before moving on to the next step. Check that there are no white spaces around the edges and that your photo fills the entire space. Zoom if necessary.

Kisseo's ecards are 100% free. They are a great way to keep in touch with friends and send last-minute wishes. Don't forget we also offer paid greeting cards (printed and mailed directly to your recipient) for those occasions that warrant just a little more "oompf"!

Over 200 of our ecards are compatible with smartphones and tablets. Each card is marked with an icon indicating their compatibility.

You will receive a confirmation email after each card you send. If you do not receive this email, it is possible that it arrived in your spam folder, so please check there. It is also possible that your ecard may arrive in your recipient's spam folder. In this case, you can copy the link from your confirmation email and send it directly to your recipient so they can view their card.

You will receive a confirmation email when your recipient opens their card. If you do not receive this email, it is possible that it arrived in your spam folder, so please check there. It is also possible that your ecard may have arrived in your recipient's spam folder. In this case, you can copy the link from your confirmation email and send it directly to your recipient so they can view their card.

You can schedule your ecards in advance by changing the "Send date" field on the form. You will receive a confirmation email after your card has been programmed and another confirmation email on the day your card is sent.

It is possible that the card arrived in your recipient's spam folder. If you still have your confirmation email, you can send the link in that email directly to your recipient so they can view their card. You may also send another card to your recipient, for example, if you suspect you might have mistyped their email address on the first card.

To view our cards, please install the latest version of Flash on your computer. You may download it for free here: Download Flash

We do not save the information from previous cards; it is likely your browser that is retaining this information. If you would like to remove this information, you must clear your browser's cache.

There are a few possible solutions:

1 - Download the latest version of your browser.
Internet Explorer: http://windows.microsoft.com/en-us/internet-explorer/download-ie
Firefox : http://www.mozilla.org/en-US/firefox/new/
Chrome: https://www.google.com/chrome/
Safari: http://www.apple.com/safari/

2 - Refresh your page by pressing F5 or wait until the page finishes loading.

3 - Clear your browser's cache then press F5 to refresh the page.

No, it is not possible to edit or delete an ecard once it's been sent, even if it is programmed for a future date.

Creating an account with Kisseo saves time and helps you keep track of everything!

There is no commitment and you receive numerous advantages:
- Your account is FREE
- Save your friends' addresses and birthdays so they're handy for next time
- View your card history - which cards you sent to whom and when
- Store your bank details securely, allowing you to order in just a few clicks

Kisseo is the world leader in greeting cards and free ecards, with cards for every occasion.

We've been helping people keep in touch with friends and family for over 15 years. Our cards let you express your sentiments for holidays and occasions throughout the year. In a time when everyone is busy, it's important to show those close to you that you care. Personalized greeting cards and ecards provide a quick and simple way to do that!

To unsubscribe, please click the "unsubscribe" link in the email you received from us or click here to unsubscribe. Your email address will be removed from our mailing list but you may continue to send as many free ecards as you like!

If you have a Kisseo account, you may log in, click "Settings" then "My password", and you may change your email address on this page.

If you do not have a Kisseo account, you may use a different email address the next time you send an ecard.

To delete your account, first you must log in. Then click on "Settings" then "My information". In the bottom right, click the link "Delete my account".

We are always happy to hear from you! But first, if you are experiencing an issue with our site or service, let's see if we can help you more quickly with one of the following:

- If you'd like to unsubscribe from our newsletters, please click here. Your email address will be removed from our mailing list but you may continue to send as many free ecards as you like!

- If you're having trouble sending an ecard, viewing an ecard, or if your recipient did not receive their ecard, please read the eCard FAQ above for the fastest resolution.

- If you have read all of the above FAQs and still do not see a response to your question, or you just want to send us some kind words (that's our favorite!) please contact us at: [email protected]. We will do our best to reply within 1 business day.